365k FAQ – Frequently Asked Questions Answered

No. Each person is allowed one account only. If multiple accounts are found for the same individual, all accounts will be suspended. If you have forgotten your login details for an existing account, use the forgot password option on the Login page rather than creating a new account.

Identity verification ensures that withdrawals are paid to the correct person and helps prevent fraud and underage use. You may be asked to provide a copy of your CNIC or another identity document before your first withdrawal is processed. Using your real name and date of birth at registration makes this step straightforward.

Do not create a new account. Contact our support team at [email protected] with your registered email address and a brief description of the situation. Our team will review the account, explain what happened and guide you through the steps to resolve it. Creating a second account while one is suspended makes things harder to fix, not easier.

Click the "Forgot password?" link on the Login page and enter your registered email or mobile number. You will receive a reset link or OTP within a few minutes. Check your spam folder if it does not arrive in your inbox. If you are still not receiving it, email [email protected] from your registered address and we will verify your identity and help manually.

365k supports PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. JazzCash and Easypaisa are the most popular options for Pakistan players because they are fast and widely used. All deposits are processed in Pakistani Rupees and there are no currency conversion charges.

Mobile wallet deposits via JazzCash and Easypaisa are typically confirmed within seconds to a couple of minutes. Raast transfers are usually fast as well. Bank transfers and card payments may take slightly longer depending on your bank's processing time. If a deposit has not appeared after 30 minutes, check your payment method first to confirm the transaction completed on that side, then contact support if the funds are still missing.

Yes, there is a minimum deposit amount in PKR. The exact figure is shown in the Deposit section of your account once you are logged in. Minimum amounts can vary by payment method, so check the deposit page for the current figures for JazzCash, Easypaisa and other methods available to your account.

Yes. You can set daily, weekly or monthly deposit limits in PKR from your account settings. We recommend doing this before your first session rather than after. Limit reductions take effect immediately. Limit increases go through a short cooling-off period to prevent impulsive changes during a session. This is part of our responsible gaming tools and there is no penalty for using it.

Log in to your account and go to the withdrawal section of your dashboard. Select your preferred method – JazzCash, Easypaisa, Raast or bank transfer – enter the amount in PKR and confirm. Your registered name on the 365k account must match the name on the payment account you are withdrawing to. Identity verification may be required before your first withdrawal is processed.

Processing times vary by method. JazzCash and Easypaisa withdrawals are typically among the fastest once approved. Bank transfers depend on your bank's processing schedule. The first withdrawal from an account may take slightly longer if identity verification is being processed at the same time. Once verified, subsequent withdrawals usually process faster.

First, check your account dashboard to see if the withdrawal is still marked as pending or if it has been processed. If it is still pending beyond the usual timeframe, contact our support team at [email protected] with your registered email address and withdrawal details. Common reasons for delays include pending identity verification or a mismatch between your registered name and your payment account name.

365k offers betting markets on T20 international fixtures, Pakistan Super League (PSL) matches, bilateral series involving Pakistan, and major international cricket tournaments. Available markets include match winner, top batsman, total runs, over/under and live in-play options during ongoing matches. The current fixtures and available odds are shown in the Betting section of the platform.

In-play betting allows you to place bets on a match while it is in progress. Odds update in real time based on what is happening in the game. For cricket, this means you can bet on outcomes like the next wicket, the next over's runs or the match winner while the game is live. You need a funded account to place in-play bets and a stable internet connection helps since odds change quickly.

Yes. Alongside cricket and PSL, 365k offers betting markets on international football matches and esports competitions. The availability of specific fixtures and markets varies based on the current schedule. Check the Betting section for what is live or coming up shortly.

The live casino lobby includes baccarat, roulette, blackjack, Teen Patti, Andar Bahar and game show style titles with live dealers streaming in real time. Tables run around the clock. All live casino games are accessible from your account dashboard once you have a funded balance. The full current selection is shown in the Casino section.

Slots are games based on spinning reels with various symbol combinations. Winning combinations and their payouts are shown in each game's paytable. RTP (Return to Player) is a percentage that indicates the theoretical long-term return a game pays out relative to total bets placed. For example, a 96% RTP means the game returns PKR 96 for every PKR 100 wagered over the long term. It is a mathematical average across millions of spins, not a guarantee for any individual session. The full slots collection is available in the Slots section.

Fish games are arcade-style shooting games where you aim at fish and sea creatures to earn points that convert to PKR winnings. Different fish have different point values and some require more shots to defeat. The games are fast-paced and work well on mobile. Access the full collection from the Fish Games section with a funded account.

Yes. New 365k accounts are eligible for a welcome bonus on their first qualifying deposit. The exact offer, deposit match percentage and minimum deposit amount are shown on the promotions section after you register. Welcome bonuses come with wagering requirements – you need to wager the bonus amount a specified number of times before the bonus funds can be withdrawn.

Wagering requirements are conditions that must be met before bonus funds can be withdrawn as cash. If a bonus has a 20x wagering requirement and you received PKR 500 as a bonus, you need to place PKR 10,000 in qualifying bets before that bonus converts to withdrawable cash. The specific requirements for each offer are clearly stated in the promotion terms. Not all games contribute equally to wagering – slots typically contribute 100% while some table games contribute less.

Go to account settings after logging in and navigate to the responsible gaming or limits section. From there you can set a daily, weekly or monthly PKR deposit cap. Once set, the platform will not allow deposits beyond that amount for the period you have chosen. Limit reductions apply immediately. We recommend setting your limit before your first session of each month.

Self-exclusion closes your account for a minimum of six months and prevents you from accessing any gaming features, depositing or creating a new account during that time. If you feel that gaming is no longer something you can manage responsibly, contact our support team at [email protected] and we will initiate the self-exclusion process. For shorter breaks, the "Take a Break" option in account settings can suspend your account for 24 hours up to 30 days without full closure. More information is available on the Responsible Gaming page.

No. 365k is strictly an 18+ adults-only platform. Creating an account requires confirming you are 18 or older and identity verification enforces this. If you are aware of an underage person accessing the platform, contact us immediately at [email protected] and we will prioritise closing the account. Parents and guardians should use parental control software on shared devices to prevent access.