365k Privacy Policy – How We Handle Your Personal Data

1 Who We Are

365k is an online gaming and sports betting platform operating at 365k.onl. The platform provides casino games, slots, live dealer tables, fish arcade games and sports betting services to adult players in Pakistan.

For the purposes of this policy, 365k is the data controller – meaning we determine why and how your personal data is processed. If you have questions about how your data is being handled, contact us using the details in Section 14.

2 Personal Data We Collect

We collect the following categories of personal data from registered users and visitors:

We do not knowingly collect sensitive personal data – such as racial or ethnic origin, religious beliefs, health conditions or biometric data – beyond what is necessary for mandatory identity verification processes.

3 How We Collect Your Data

Your data reaches us through several channels depending on how you interact with 365k:

• Direct submission: When you register, you provide identity and contact information voluntarily. When you deposit or request a withdrawal, payment data is submitted through our payment processing interface.
• Automated collection: Our servers automatically collect technical data including IP addresses, device identifiers, browser type and session logs whenever you access the platform.
• Cookies and tracking: We use cookies and similar technologies to track your session, remember preferences and collect usage analytics. See Section 8 for full cookie details.
• Third-party verification: When you submit identity documents for verification, our identity verification service provider processes that data on our behalf and returns a verification status to us.
• Payment providers: When you use JazzCash, Easypaisa, Raast or other payment methods, transaction confirmation data is passed to us by those providers to confirm that your deposit or withdrawal was processed.

4 How We Use Your Personal Data

365k uses personal data for the following operational purposes:

• Creating and managing your account on the platform.
• Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and card.
• Verifying your identity and age to ensure compliance with our 18+ policy and responsible gaming standards.
• Detecting and preventing fraud, money laundering, account takeover and other prohibited activities.
• Sending you transactional communications – deposit confirmations, withdrawal updates, security alerts – related to your account activity.
• Providing customer support and resolving issues you raise with our team.
• Monitoring gameplay and betting patterns as part of our responsible gaming programme to identify accounts that may benefit from intervention or support.
• Improving the platform by analysing how players use different games, sections and features.
• Sending promotional communications where you have opted in to receive them, subject to your preference settings.

5 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil your account agreement with us, including enabling gameplay, processing payments and maintaining your account.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and service improvement where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required for identity verification, anti-money-laundering checks and other compliance obligations applicable to the platform.
• Consent: Marketing communications, where applicable, are sent based on your explicit consent. You may withdraw that consent at any time through your account settings.

6 Sharing Your Data with Third Parties

365k does not sell your personal data. We share data only with third parties who assist us in running the platform, under strict contractual obligations that prohibit them from using your data for their own purposes. These include:

• Identity verification providers: Who process your documents to confirm your identity and age on our behalf.
• Payment processors: Including the processors behind JazzCash, Easypaisa and Raast transactions, who receive transaction data to confirm payment status.
• Game software providers: Who power individual games on the platform and may receive anonymised usage data to support their games' operation.
• Analytics providers: Who help us understand platform usage patterns through aggregated, anonymised data.
• Hosting and infrastructure providers: Who operate the servers and systems on which 365k runs.

Where disclosure is required by law, court order or regulatory authority, we will comply with that requirement and will notify you where legally permitted to do so.

7 Payment Data and Financial Information

When you deposit or withdraw on 365k, financial transaction data is handled through our payment processing infrastructure. 365k does not store full card numbers or mobile banking PINs on its own servers. Payment method details – such as your JazzCash account number or bank account – are stored in tokenised or encrypted form for the purpose of processing repeat transactions and verifying that withdrawals are made to accounts registered in your name.

All PKR transactions are logged with a transaction reference, amount, timestamp and payment method type. This data is retained for accounting, dispute resolution and anti-fraud purposes as long as required by our operational and legal retention obligations.

If you dispute a transaction, we may share the relevant transaction log data with the relevant payment provider to assist in resolving the dispute.

8 Cookies and Tracking Technologies

365k uses cookies – small data files stored in your browser – and similar tracking technologies to support platform functionality and analytics. The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account during a session. Disabling these will prevent the platform from working.
• Functional cookies: Remember your preferences such as language settings, display choices and previously selected game categories to improve your experience.
• Analytics cookies: Track aggregate, anonymised data about how players navigate and use different parts of the platform. This helps us identify which features are most used and where improvements are needed.
• Security cookies: Detect unusual activity patterns, repeated failed login attempts and other indicators of fraudulent or automated access attempts.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform. Blocking analytics cookies will not affect your gameplay experience.

9 Data Retention

We retain personal data for as long as your account remains active and for a period after closure to meet our legal, compliance and operational obligations. Specific retention periods include:

• Account and identity data: retained for the duration of account activity plus a minimum post-closure period required for compliance purposes.
• Transaction records: retained for the period required to fulfil financial record-keeping obligations and to resolve potential disputes.
• Communication records: retained for as long as relevant to a support issue or compliance review.
• Technical and session logs: retained for a shorter rolling period for security and fraud analysis purposes.

When retention periods expire, data is securely deleted or irreversibly anonymised. If you request account closure, we will process the deletion of your personal data subject to the retention periods above and any pending compliance obligations.

10 Your Data Rights

As a 365k account holder, you have the following rights in relation to your personal data:

11 Security Measures

365k takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These include:

• SSL encryption for all data in transit between your browser and 365k servers.
• Encrypted storage for sensitive personal data including identity documents and financial records.
• Access controls that limit which team members can access personal data based on their role and operational need.
• Automated detection systems that flag unusual login patterns, repeated failed authentication attempts and other security indicators.
• Regular internal review of data handling processes and security protocols.

While we take these measures, no online platform can guarantee absolute security. You also play a role in protecting your account – keep your password secure, do not share login details with anyone and contact us immediately if you suspect your account has been compromised.

12 Minors and Under-18 Policy

365k is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If during the account registration or identity verification process it becomes apparent that an account holder is under 18, the account will be immediately suspended and any funds held will be reviewed before any return is processed.

If you are a parent or guardian and believe that a minor in your care has created an account on 365k, please contact us immediately using the details in Section 14. We will investigate and take appropriate action as quickly as possible.

13 Changes to This Privacy Policy

365k may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised Last Updated date.

For material changes to how we use your personal data, we will make reasonable efforts to notify you through the platform or via the email address registered to your account prior to or at the time the change takes effect.

Your continued use of 365k following the publication of any updated policy constitutes your acceptance of those changes. If you do not agree with a revised policy, you should stop using the platform and contact us to arrange account closure and withdrawal of any available balance.

14 Contact Us About Privacy

To exercise any of your data rights, raise a privacy concern or ask a question about how your personal data is handled at 365k, you can reach us at:

We will respond to data requests within a reasonable timeframe. Identity verification may be required before we can action a data access, deletion or portability request to ensure we are releasing or modifying the correct data.

For responsible gaming queries or to request account self-exclusion, visit the Responsible Gaming page where dedicated tools and guidance are available.